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Return Policy
Quick Guide
Welcome to Meridian! We are committed to providing you with the best online shopping experience. Here you'll find our return policy, which outlines important information about return window deadlines, costs, and other related details.
At our company, we are dedicated to delivering exceptional customer service and ensuring that every customer’s experience is positive. We take pride in our commitment to making things right and addressing any concerns promptly. If you encounter any issues with your order, we’re here to help resolve them.
While consumables cannot be returned for safety reasons, we guarantee that all other products can be returned if they are unopened and in their original condition. Our goal is to provide a seamless return process and ensure your satisfaction. Your trust and happiness are central to our values, and we strive to uphold these principles in every interaction.
Please Note:
- Keep out of reach of children.
- Consult with a healthcare professional before using any hemp products, especially if you are pregnant, nursing, or have a medical condition.
- The sale of these products is not intended for individuals under the age of 21.
For any further questions or concerns, please contact our customer service team.
This disclaimer ensures compliance with federal regulations while educating consumers about the legal framework governing hemp and cannabis products.
Return Window
Returns must be initiated within 30 days of purchase.
Custom Orders
We do not accept returns on custom orders because they are specifically tailored to your unique specifications, making them non-returnable and non-refundable once produced.
Refunds
Refunds will be issued to the original payment method once the return is inspected and processed.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
Consumables
For safety and hygiene reasons, consumable products (e.g., edibles, tinctures) cannot be returned.
Condition
All returns must be unopened and in their original packaging.
Bundles
All returns must be unopened and in their original packaging. We do not accept returns on product bundles unless all items from the bundle are returned together, as this ensures the integrity of the bundle's value and completeness.
Contact Us
You can reach us via phone call, text message, email, or live chat—whichever method is most convenient for you—to assist with any questions or concerns you may have.
Welcome to Meridian! We strive to provide our customers with the best possible service and high-quality products. Below you'll find our comprehensive shipping policy, including information on our custom orders.
General Shipping Policy
We do not support the sale or purchase of hemp and hemp-derived CBD products in the following U.S. states:
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Hawaii
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Idaho
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Iowa
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Mississippi
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New Hampshire
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South Dakota
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer the following shipping options:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (1-2 business days)
Order Tracking
- You will receive a tracking number via email once your order has shipped.
- You can track your order using the link provided in the email or by visiting our website and entering your tracking number.
Shipping Locations
- We currently ship to addresses within the United States.
- Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses.
International Shipping
- At this time, we do not offer international shipping.
Shipping Delays
- While we strive to meet our delivery estimates, there may be occasional delays due to unforeseen circumstances such as weather, carrier delays, or high order volumes.
- If your order is significantly delayed, we will contact you via email with updates.
Custom Orders
Custom Order Processing Time
- Custom orders require additional time for processing and production.
- Processing time for custom orders is typically 7-10 business days. Please allow extra time for the creation and preparation of your custom products.
Shipping Rates for Custom Orders
- Shipping charges for custom orders will be calculated based on the size, weight, and destination of the package.
- Custom orders will be shipped using the same shipping options as regular orders, and you can select your preferred shipping method at checkout.
Order Tracking for Custom Orders
- Once your custom order has been shipped, you will receive a tracking number via email.
- Track your custom order using the link provided or on our website with your tracking number.
Special Instructions for Custom Orders
- If you have any special instructions or requests for your custom order, please include them in the "Notes" section at checkout.
- Our team will do their best to accommodate your requests and ensure your satisfaction with the final product.
Missing or Lost Packages
Lost Packages
- If your package is lost in transit, please contact us as soon as possible.
- We will work with the shipping carrier to locate your package or arrange a replacement if necessary.
Meridian is not liable for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses
- Please double-check your shipping address before placing your order.
- Meridian is not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact our customer service team.
Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)
Thank you for choosing Meridian, we appreciate your business!
Sincerely,
The Meridian Team
For more detailed information about the 2018 Farm Bill and its implications for hemp and cannabis products, please refer to the following sources:
- [Agriculture Improvement Act of 2018](https://www.congress.gov/bill/115th-congress/house-bill/2)
- [USDA Hemp Production Program](https://www.ams.usda.gov/rules-regulations/hemp)
- [FDA Regulation of Cannabis and Cannabis-Derived Products](https://www.fda.gov/news-events/public-health-focus/fda-regulation-cannabis-and-cannabis-derived-products-including-cannabidiol-cbd)
2. Sloman, Larry. "Reefer Madness: The History of Marijuana in America." St. Martin's Press, 1998.
3. Johnson, Renee. "Hemp as an Agricultural Commodity." Congressional Research Service, 2019.
4. "Agriculture Improvement Act of 2018." U.S. Congress, 2018.
5. "Controlled Substances Act." U.S. Drug Enforcement Administration.
6. "USDA Establishes Domestic Hemp Production Program." United States Department of Agriculture, 2019.
8. "Hemp Production Program." United States Department of Agriculture.
9. "Interim Final Rule for Hemp Production." Federal Register, 2019.
10. "Hemp Cultivation and Processing." National Conference of State Legislatures, 2020.
No statements or claims on this website have been evaluated by the Food and Drug Administration. None of our products are intended to diagnose, treat, cure or prevent any disease, ailment or medical condition. Please contact your physician before introducing any of our products to your daily routine.
CAUTION: You must be 21 years of age or older to purchase products from this site. The intended use of the products is for hemp-derived products with THC less than .3% and/or tobacco use. Please ensure that you are in compliance with all laws before purchasing products on this site. We will not ship/sell Delta 8 products to states in which it is illegal.
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